FAQs
Frequently Asked Questions
When are you open?
Our main store is open 9am-5pm Monday-Friday and 10am-4pm Sundays. Our Café is closes at 3pm every day.
Do we deliver?
Unfortunately we do not offer a delivery service. Any item marked for home delivery in store is carried out directly from our supplier. Your details will be passed on for all tracking and delivery correspondence.
What is your returns policy?
We offer a 14 day returns policy. We will refund purchased goods within 14 days so long as the goods are returned in their original state (changed mind for instance) or are faulty. After this period it is at the manager’s discretion whether a credit note or exchange is issued, i.e. warranty item.
Do you have a guarantee on your plants?
No, we do not offer any guarantees on plants. We do this because we feel plant guarantees are disingenuous and often come with many unrealistic expectations, such as retaining the original pot and receipt. There are hundreds of factors that go into how successful a plant is. From nature to nurture and it is often difficult to determine what is particularly at fault. In all instances we do our best to provide our customers with sound advice to ensure the success of all their plants, whether they are purchased here or elsewhere. We always aim to compensate our customer when there is genuine fault from the nursery.
How do I sign up for your loyalty card?
You can sign up for our loyalty card in store at the tills. Just ask a member of staff at the till if they don’t beat you to it.
How does the loyalty card work?
Our loyalty card grants our customers access to exclusive sales and multi-buys just for loyalty customers. As well as the ability to earn points with every pound (£) spent which also gets you money off! Please see our Members page for more details.
Do you accept HTA Gift vouchers?
Yes we do. Please note they cannot be used in our coffee shop.
Do you sell your own Gift Cards?
We are in the process of producing our own gift cards, we’ll keep you posted!
Do you accept horticultural association cards?
Since the launch of our loyalty card in 2020 we have stopped accepting horticultural society cards to ensure our loyal customers exclusively receive the best deals.
Do you recycle pots?
Unfortunately we are unable to provide a recycling facility for customer pots due to poor infrastructure in the field of collection.
How do I join your mailing list?
You can sign up in store through ticking a box on our loyalty card application or through our website. If you already have a loyalty card you can request in store to be added to our mailing list. Or you can visit our home page and on the bottom of the page fill in our details in the form provided.
Are you on social media?
Do you have anyone to help me choose plants in store?
Yes we always have knowledgeable plant staff on hand who are happy to assist you.
(FAQs updated July 2024)
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